I found this article through our old ST intern Julie Jurgen's Twitter feed (yay for 2.0--her blog has some good/fun stuff in it, too) and thought it was really fascinating.Both the idea (to actually have different book drops for people to casually designate books they're returning into different categories, like "amazing" or "funny" or "great for kids") AND the resulting retraction of the service.
Very telling: "The problem was not that the system was buggy or hard to use, but that it disrupted staff expectations and behavior."
Read this article, please, and let me know what you think!
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1 comment:
There's a lot to ponder in this fascinating article. I think you should post it to the electric watercooler because there is so much to discuss. 1) Fascinating new ways of involving the public in critiquing our collections, 2)The tension between staff and patrons when it comes to new projects with no new staff or budget to implement them effectively, 3) The importance of buy-in from frontline staff, 4) Patron behavior and assumptions.
The idea is certainly innovative and interesting, but of course implementation has to go hand in hand with ideas in order for things to fly.
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